The 10 Customer Facing Characteristics of 21st Century Businesses

The 10 Customer Facing Characteristics of 21st Century Businesses*

1. Highly trained work force - focused on continuous learning to quickly respond to customer needs
2. Knowledgeable sales people who understand the customer's business
3. Lean manufacturing programs to produce high quality products at competitive prices
4. Leaders focused on leading, coaching, and praising to ensure a customer-centric business
5. Managers focused on ensuring the business goals are met so customer expectations can be met
6. Employees empowered to make informed decisions that lead to customer satisfaction
7. Vision, Mission, Objectives, and Goals aligned to meet customer requirements
8. An enlightened, diverse work environment with personnel representing all generations to better understand the wide variety of customer types and expectations.
9. Business principals based on sustainable qualities that meet all stakeholder expectations equally to ensure the business is there to serve it's customers, not the expectations of outside investors looking for short term gains.
10. Long term thinking led by senior management that maintains a close relationship with key customer personnel.

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* Trade Mark of Hibbard Associates LLC